Last Updated: 01/12/2025
Company: HOMEY DECOR LIMITED
Website: www.homeydecor.co.uk
Homey Decor is committed to providing efficient and reliable delivery services to ensure your purchases arrive safely and on time. This Shipping Policy outlines order processing, shipping, and delivery practices.
Order Processing
Orders are typically processed within 1–3 business days. During peak periods or promotional events, processing may take slightly longer. Customers will receive email confirmation once their order has been dispatched.
Delivery Time
Standard delivery to UK addresses is up to 14 days from the date of dispatch. While we make every effort to meet this timeframe, delays may occur due to courier issues, customs, or unforeseen circumstances. Homey Decor will provide updates to keep customers informed.
Shipping Methods
We use trusted third-party couriers for all deliveries. The courier used depends on your location and the size or nature of the items purchased. Customers will receive tracking information once the order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on order value, weight, and destination. Applicable discounts, promotions, or free shipping thresholds will be applied automatically.
International Shipping
Homey Decor currently ships primarily within the United Kingdom. International shipping may be considered on a case-by-case basis. Customers requesting international delivery should contact info@homeydecor.co.uk for guidance, including shipping costs and estimated delivery times.
Lost or Delayed Packages
If a package is delayed or marked as delivered but not received, customers should first:
- Verify the delivery address
- Check with neighbours or household members
Homey Decor will assist in liaising with the courier to locate lost packages. If non-delivery is confirmed, a replacement or refund will be provided.
Incorrect Delivery Address
It is the customer’s responsibility to provide a complete and accurate delivery address. Homey Decor is not responsible for orders lost due to incorrect address details. Additional shipping costs to redirect or re-send an order will be the customer’s responsibility.
Contact for Shipping Inquiries
For questions regarding shipping, tracking, or delivery issues, please contact:
HOMEY DECOR LIMITED
Email: info@homeydecor.co.uk
Phone: +44 7309 829754
Address: 421 Bethnal Green Road, London, England, E2 0AN